Refund policy

Do you offer exchanges?

Yes, any product purchased from Abie’s Trading's online store can be exchanged within 7 days of receipt provided it is unused, contains all composite pieces and is in its original packaging. You need to inform us within 7 days of receipt of your order. However, please note that there is no exchange possible on stitched items.

Do you offer returns/refunds?

We do not offer returns or refunds unless the customer has received a damaged product. For the avoidance of doubt, minor variations in the color of the product (in comparison to digital shoot images) will not be considered a manufacturing defect, because such variations are a normal outcome during the manufacturing process. However, if you have any issues with an item or are unsure about whether it is a defect, you can contact us and we will see what we can do for you.

Do you have an exchange or return policy for Sale Items?

Products purchased during a Sale cannot be exchanged or returned unless there is a manufacturing defect.

How do I lodge a complaint?

You can contact us in many ways: our social media platforms (Facebook Page (https://www.facebook.com/abiestrading) or Instagram (https://www.instagram.com/abiestrading/); our website (abiestrading.com); email us at contact@abbasalienterprise.com; or via phone/WhatsApp at +923002309272.